LIVE CORAL POLICY
- Orders may take up to 3 days to process after payments have been cleared.
- Payments received Thursday (noon and after EST) and Friday, orders will ship on Monday of the upcoming week
- Payments received on Saturday and Sunday, orders will be shipped on Tuesday of the upcoming week
- Customers are responsible for providing an accurate shipping address. Please double check your address in your order confirmation.
- We will not give refunds for orders where the carrier has determined that there is no safe location to leave the package.
- Not responsible for unfortunate events such as weather delays, mishandling, misplaced, lost or stolen packages once the carrier receives the package. Under all circumstance’s carrier is responsible.
- No control over a package once it leaves our possession. You will need to contact the carrier’s customer service for assistance. We will send an email with the tracking number when the carrier receives the package.
- Orders will be shipped to the address given at checkout
- DOES NOT ship to P.O. Box addresses.
- Livestock WILL NOT be shipped to APO/FPO addresses.
- WILL NOT refund orders that were shipped to an insufficient, inaccurate, or invalid address.
- NO REFUND on the shipping cost for any reasons.
All sales are final.
LIVE ARRIVAL POLICY
We Guarantee Live Arrival
- No returns for livestock.
- Damages incurred after we release the shipment to the carrier is beyond our control and we cannot be held responsible.
Please ASK if you have any questions about the Live Arrival Policy before ordering. We operate a complaints handling procedure for any disputes when they first arise so please let us know if you have any comments or complaints by contacting us through our Contact Us page.